Important: Transport services, credit accounts, subcontractor onboarding, paid work and operational rates are governed by separate quotations, order confirmations, signed documents or written agreements. Questions about these public legal pages can be sent to [email protected].

Privacy Policy

How Haulier.AI uses personal data for enquiries, accounts, AI-assisted transport operations and portal services.

Last updated: 9 July 2026

1. Who we are

Jagelo Haulage Limited trading as Haulier.AI is responsible for the Haulier.AI website, customer/contractor registration flows, AI-assisted transport operations, portal access and related communications. We are registered in England and Wales under company number 11946456. Our registered office is Bridge Farm, Woolpit, Bury St. Edmunds, England, IP30 9PQ.

For data protection questions, privacy requests or account deletion requests, contact: [email protected].

This Privacy Policy covers the public website, customer and haulier registration forms, the Haulier.AI portal, email-based transport enquiries, AI-assisted operational workflows, billing administration and related support services.

2. What Haulier.AI does

Haulier.AI helps customers arrange transport and helps haulage companies receive suitable work opportunities. The service may use AI and automation to read transport enquiries, extract job details, draft communications, route operational information, create portal records, support job tracking, chase documents and assist with billing workflows. AI supports the transport desk, but important decisions may be reviewed by authorised people.

This public policy does not set out the commercial terms for transport services, credit accounts or subcontracted work. Those terms are handled separately through quotations, order confirmations, digitally signed documents and signed trading documents.

3. Personal data we collect

We may collect and use the following categories of personal data:

Business contact details: names, job titles, company names, addresses, email addresses, telephone numbers and account references.
Customer enquiry data: collection and delivery details, timing, references, load notes, site contacts, delivery contacts and operational instructions.
Haulier/contractor data: company contacts, depot information, compliance contacts, accounts contacts, insurance/compliance documentation, operating areas, fleet information and job performance information.
Communications: emails, attachments, forms, chat messages, call notes, support requests and operational updates.
Documents: delivery notes, PODs, invoices, statements, credit application documents, signed documents and related evidence.
Billing and credit data: invoice details, payment status, credit account status, credit checks, credit insurance information and debt-recovery records.
Technical data: IP address, device/browser information, login records, audit logs, cookies, security logs and portal usage data.
AI processing records: extracted fields, classifications, confidence indicators, draft replies and audit logs showing how the system interpreted a message or document.

We do not ask for special category personal data unless it is genuinely necessary for a specific legal or operational reason. Do not send sensitive personal data unless requested or required for the service.

4. Where the data comes from

We may receive personal data directly from you, your employer, your customer, your supplier, a haulier, a contractor, a delivery site, a port/terminal, our transport management systems, email systems, e-signing workflows, accounting systems, credit reference/insurance providers, claims handlers or other parties involved in arranging and completing a transport movement.

5. Why we use personal data

We use personal data to:

respond to customer enquiries and registration requests;
assess and onboard customers and hauliers;
create and manage portal accounts;
arrange, manage and track transport jobs;
communicate with customers, hauliers, drivers, delivery sites and operational contacts;
issue and manage quotes, orders, delivery notes, PODs, invoices and payment records;
carry out credit checks, credit insurance checks and account administration;
investigate service issues, claims, losses, damage, delay, security concerns and complaints;
maintain audit trails and protect against fraud, abuse and unauthorised access;
improve Haulier.AI services, templates and AI-assisted workflows;
comply with legal, tax, accounting, insurance and regulatory obligations.

6. Legal basis for processing

Depending on the situation, we process personal data on one or more of the following legal bases:

Contract: to take steps before entering into a contract or to perform a contract.
Legitimate interests: to run a transport operation, manage enquiries, operate the portal, maintain security, improve services, pursue payment and protect legal rights.
Legal obligation: to comply with accounting, tax, legal, insurance, regulatory and record-keeping duties.
Consent: for optional marketing cookies, certain marketing communications or where a specific consent is requested.
Legal claims: where processing is necessary to establish, exercise or defend legal claims.

7. AI and automation

Haulier.AI may use AI and automation to help process emails, documents and job information. For example, AI may classify an enquiry, extract collection/delivery details, draft a reply, identify missing information, recognise a POD, flag possible charges or summarise an operational issue.

AI outputs are treated as assistance and may be validated by rules, audit logs and human review. We aim not to rely solely on automated processing for decisions that would have a significant legal or similarly significant effect on a person without appropriate safeguards. You may ask us to review an AI-assisted decision by contacting [email protected].

8. Who we share data with

We may share personal data with:

customers, hauliers, contractors, drivers, depots, ports, terminals, delivery sites and other parties needed to arrange or complete transport;
transport management, email, hosting, document signing, accounting, payment, credit, AI and automation service providers;
insurers, credit insurers, claims handlers, debt recovery agents, legal advisers and professional advisers;
regulators, law enforcement, public authorities, courts and tax authorities where required or reasonably necessary;
buyers, advisers or service providers involved in a business sale, investment, restructuring or similar corporate transaction.

We only share information that is reasonably necessary for the relevant purpose.

9. International transfers

Some technology, email, AI, hosting, support or document-processing providers may process data outside the United Kingdom. Where this happens, we use appropriate safeguards where required, such as adequacy decisions, the UK International Data Transfer Agreement, the UK Addendum to EU Standard Contractual Clauses, contractual controls or other lawful transfer mechanisms.

10. How long we keep data

We keep personal data only for as long as needed for the purposes described in this policy. Typical retention periods include:

website enquiries that do not become customers or hauliers: normally up to 24 months;
customer, haulier and account records: for the duration of the relationship and then normally up to 7 years;
job, POD, invoice, claim, accounting and payment records: normally up to 7 years, or longer if required for legal, tax, insurance, claims or dispute purposes;
security and access logs: normally up to 24 months unless needed for investigation;
marketing preference records: as long as needed to respect the preference.

These periods may be adjusted where the law, insurance requirements, credit control, disputes or operational needs require a different period.

11. Security

We use technical and organisational measures designed to protect personal data. These may include access controls, password protection, role-based permissions, audit logs, secure hosting, encrypted connections where appropriate, staff access controls, backup procedures and supplier due diligence.

No system is completely secure. If you believe an account, email or document has been compromised, contact us immediately at [email protected].

12. Your rights

Depending on the circumstances, you may have the right to request access, rectification, erasure, restriction, objection, portability, withdrawal of consent and review of certain automated decisions. These rights are not absolute and may be limited where we need to keep records for legal, accounting, claims, insurance, fraud-prevention or contractual reasons.

To exercise your rights, contact [email protected].

You can also complain to the UK Information Commissioner's Office. We would appreciate the opportunity to deal with your concern first, but you have the right to contact the ICO.

13. Marketing

We may send business-to-business service updates or relevant communications where permitted by law. You can opt out of marketing emails at any time. Operational emails about quotes, jobs, PODs, invoices, security, account administration or legal matters are not marketing and may still be sent where needed.

14. Changes to this policy

We may update this Privacy Policy as Haulier.AI develops. The latest version will be published on the website with a new last updated date.