Important: Transport services, credit accounts, subcontractor onboarding, paid work and operational rates are governed by separate quotations, order confirmations, signed documents or written agreements. Questions about these public legal pages can be sent to [email protected].

Billing Policy

Public billing principles for Haulier.AI customers, portal users and contractors.

Last updated: 9 July 2026

1. Purpose of this Billing Policy

This Billing Policy explains the public billing principles for Haulier.AI. It does not replace signed credit account terms, transport quotations, order confirmations, rate confirmations, subcontractor agreements, invoices or digitally signed documents.

2. When charges apply

Registering interest on the website is free unless we tell you otherwise. Charges may apply when you accept a quote, place an order, use a paid portal feature, agree to a service, approve a movement or enter into a separate written agreement with Haulier.AI.

3. Quotes and accepted work

Prices, VAT treatment, payment terms, validity periods and operational charges are set out in the relevant quotation, order confirmation, invoice, signed terms or written agreement. Public website wording does not override the specific commercial terms agreed for a job or account.

4. Credit accounts

Credit accounts are subject to approval. We may carry out credit checks, credit insurance checks, account monitoring and identity or business verification before opening or continuing a credit account.

We may refuse, suspend, reduce or withdraw credit at our discretion, especially where information is incomplete, inaccurate, overdue, disputed, uninsured, unverified or outside our risk appetite.

5. Invoices

Invoices may be issued electronically. You are responsible for providing correct billing, purchase order and accounts payable details. Failure to provide a correct PO or billing reference does not remove the obligation to pay for properly ordered services, unless agreed otherwise in writing.

6. VAT and taxes

VAT and taxes are applied where required by law or as shown on the relevant invoice. Customers and contractors are responsible for giving accurate VAT and tax information.

7. Disputed invoices

If you dispute an invoice, you must tell us promptly at [email protected] and provide the invoice number, job reference, reason for dispute and supporting evidence. Undisputed parts of an invoice remain payable unless agreed otherwise.

8. Late or unpaid invoices

Where payment is late, we may suspend services, place the account on hold, stop credit facilities, withhold further bookings, charge interest and recovery costs where permitted by law, instruct debt recovery, notify insurers or credit insurers, and take legal action where necessary.

9. Refunds and credits

Transport and operational services are business services. Refunds, credits or adjustments are considered case by case and may depend on the relevant quote, order, signed terms, evidence, operational facts and applicable law. Any credit note must be confirmed by Haulier.AI in writing.

10. Contractor payments

Contractor payments are handled according to the relevant subcontractor onboarding documents, rate confirmations, job evidence, POD requirements, invoice matching, payment approval and any agreed payment terms. This public Billing Policy does not create a right to payment outside those signed or written terms.

11. Contact

Billing questions: [email protected].